Contact us

Please use this form to submit your enquiry securely online. We’ll do our best to respond to you within three business days.

For urgent or more complex enquiries, please call us on:

  • 1800 021 227
  • +61 3 9192 4402 if calling from overseas

Language assistance

We can help you in a number of languages. To use our translation service, simply ask for a translator when you call.

Write to us

Australian Ethical Super
Locked Bag 20013
Melbourne VIC 3001

To contact the Australian Ethical Privacy Officer or Complaints Officer, please write to the appropriate officer at:

GPO Box 8
GPO Box Centre Sydney
NSW 2001

External Dispute Resolution

If you have already made a complaint to us and you are not satisfied with the response provided to you, or after 90 days has passed since you first complained, then you have the option to refer your complaint to the Australian Financial Complaints Authority (AFCA). AFCA can be contacted at:

Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678
Mail: Australian Financial Complaints Authority
GPO Box 3
Melbourne, Victoria, 3001

 

AFCA replaced the Superannuation Complaints Tribunal (SCT) as the relevant external dispute resolution body for complaints about superannuation from 1 November 2018.

For more details about referring a complaint to AFCA, how AFCA handle complaints, and time limits that may apply contact AFCA directly.

 
Files must be less than 2MB in size. The file types allowed include jpg, jpeg, png and pdf
 

Important Information: By providing your email address and/or mobile phone number, you agree that we may use your email address and/or mobile phone number to send you information concerning your super electronically (which may include via email, SMS, an application or other online channels) including annual reports, member and exit statements, notices of material changes or occurrence of significant events, member publications and (unless you have requested us not to do so) for marketing and research purposes. You understand that you can change your preferences for how you receive communications from us at any time by updating your preferences online or by calling us.