Contact us

Contact us on 1800 635 796 for all enquiries regarding your membership. You can reach us between 8.30am and 5.30pm Monday to Friday (AEST/AEDT), except on national public holidays.

If calling from overseas

Dial +61 3 8687 1820

Language assistance

We can help you in a number of different languages. To use our translation service, simply request to use a translator when you call the Helpline on 1800 635 796.

Fax us

On +61 3 9245 5827

Write to us

Lutheran Super Administration
GPO Box 4303
Melbourne VIC 3001

To contact the Lutheran Super Privacy Officer, Family Law Officer or Complaints Officer, please write to the appropriate officer at the above address.

External Dispute Resolution

If you have already made a complaint to us and you are not satisfied with the response provided to you, or after 90 days has passed since you first complained, then you have the option to refer your complaint to the Australian Financial Complaints Authority (AFCA). AFCA provides a fair and independent complaint resolution service that is free to consumers. AFCA can be contacted at:

Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678
Mail: Australian Financial Complaints Authority
GPO Box 3
Melbourne, Victoria, 3001

AFCA replaced the Superannuation Complaints Tribunal (SCT) as the relevant external dispute resolution body for complaints about superannuation from 1 November 2018.

For more details about referring a complaint to AFCA, how AFCA handle complaints, and time limits that may apply contact AFCA directly.

Online enquiries

Please use this form to submit your enquiry securely online. We will respond to your enquiry within 1-2 business days.

 
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Important Information:  By providing my email address and/or mobile phone number, you agree that the we may use your email address and/or mobile phone number to send you information concerning your super electronically (which may include a link to a website from where it can be downloaded), including annual reports, member and exit statements, notices of material changes or occurrence of significant events, member publications and (unless you have requested us not to do so) for marketing and research purposes. You understand that you can change your preferences for how you receive communications from us at any time by updating your preferences online or by calling us.