Contact us

Please use this this form to submit your enquiry securely online. We will generally respond within 1-2 business days.

For urgent or more complex enquiries, please call us on:

• 1300 652 770
• +61 3 8306 0902 - if calling from overseas

Language assistance

We can help you in a number of languages. To use our translation service simply ask for a translator when you call.

National Relay Service

If you have a hearing or speech impairment, contact us through the National Relay Service. For more information visit www.relayservice.gov.au

Write to us

Virgin Money Super
GPO BOX 4650
Melbourne VIC 3001

If you feel you need to make a complaint, please contact our Customer Care team at:

Virgin Money Super Resolutions Manager
GPO Box 4650
Melbourne VIC 3001

If you have made a complaint to us and we cannot resolve it to your satisfaction then you may have the option to refer your complaint to an External Dispute Resolution body. More details can be found here.

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CANCEL

Important Information: By providing my email address and/or mobile phone number, you agree that the we may use your email address and/or mobile phone number to send you information concerning your super electronically (which may include a link to a website from where it can be downloaded) including annual reports, member and exit statements, notices of material changes or occurrence of significant events, member publications and (unless you have requested us not to do so) for marketing and research purposes. You understand that you can change your preferences for how you receive communications from us at any time by updating your preferences online or by calling us.