Important information

Personal Details

This important information relates to all member’s accounts; their circumstances may be different from yours. If you are in doubt about whether or not a particular provision applies to you or if you simply would like further information, please call us on 0800 WHAI RAWA (0800 942 472).

Providing up to date information about Your Personal Details is really important.  Your Personal Details shows the most up to date information on you, including information on your:

  1. Contact Details (your name, email, phone number and address);
  2. Updating your PIN/Password;
  3. Provide your IRD Number
  4. Update your PIR

If any of the information we have about you is not up to date and you would like to change it, you can by pressing 'Edit'. If you can't change the information on this page, please call us on 0800 WHAI RAWA (0800 942 472).

Please be aware that it can take up to 24 hours for your request or changes to be shown in your personal details page. Alternatively, please call us on 0800 WHAI RAWA (0800 942 472) to request for these changes to be made.

1. Contact Details

It is important we have the most up to date information about your contact details. You can update your email, phone number or address.

You can update your email address. Your email will be updated on any listed linked accounts, where you have asked us to update by checking the box 'I would like to apply these updates to the accounts below'.

You can update your contact phone and address details. These updates will only apply to any listed linked accounts where you have asked us to update, by checking the box 'I would like to apply these updates to the accounts below'.

By providing your email address and/or mobile phone number you:

  • acknowledge that it will be used to send you information concerning your super electronically (unless you have otherwise told us). We can send you material electronically which may include a link to a website from where it can be downloaded) including annual reports, member and exit statements, notices of material changes or occurrence of significant events, member publications and (unless you have requested not to do so) for marketing and research purposes.
  • understand you can change your preference for receiving confirmation at any time by updating Your Personal Details via this page, or by calling us.
  • acknowledge if your email bounces, you will be issued with a paper-based confirmation letter and that the email address recorded for your account will be removed. If this occurs, you will be prompted to provide an updated email address next time you log into your account.

See Important Information about my email address and/or mobile phone number below

2. Update your PIN/Password

Remembering your Password can be a challenge, therefore we suggest you:

Change your Password to something you can remember easily (but that someone else can't guess).

Pick any combination of letters and numbers (between 4 to 8 characters) to help make your Password easy to remember.

Remember to keep your Password secure so that only you can access your confidential information on this website. Your Password change will be effective immediately.

3. Provide your IRD Number

By providing your IRD Number, you agree for it to be used for the purposes of administering your account.

4. Update your PIR

By updating your PIR, you agree for it to be used for the purposes of administering your account.