Activate your new login
Kia ora! Fill in the three fields below to activate your new login: your member number, date of birth and the email you have registered on your account. You will need to drop the leading zero off your account number. For a smooth activation process we recommend completing all steps in one session by  remaining engaged and verifying messages promptly. If you run into any issues or need assistance, please contact our Whānau support team on 0800 WHAI RAWA (0800 942 472) or 03 343 8512.

Planned Maintenance: From 9pm Friday, 23 January to 8pm Monday, 26 January 2026 we’ll be performing maintenance on our systems. During this period, you won’t be able to access your account via the Member Portal. Thank you for your understanding.