SORRY, THERE’S BEEN A GLITCH
Please try again later
The page may be down for scheduled maintenance or the servers are having trouble communicating.
It’s a temporary problem and we’re working to fix it. We apologise for any inconvenience.
If you need the information urgently, call us on {PhoneNumber}.
ACCESSING YOUR SUPER
Super is a long-term investment for your retirement, so you usually can't access it until you've reached your preservation age. However, in some circumstances you may be able to access your super early. Give us a call on 1300 652 770 to find out your options.
Permanent incapacity
Requesting a payment on the grounds of permanent incapacity.
If you wish to claim your benefit or Total and Permanent Disablement (TPD) Insurance component on the grounds of invalidity/incapacity, please contact the Customer Care Team on 1300 652 770.
Compassionate grounds
Requesting a payment on Compassionate grounds
If applying under specified compassionate grounds:
This form can be used to arrange a payment from your Virgin Money Super account if Medicare, an agency of The Department of Human Services (DHS) has approved the early release of your benefit on specified compassionate grounds.
DHS is responsible for assessing all requests for early release of benefits on specified compassionate grounds. Virgin Money Super is responsible for the payment of the benefit from the fund.The specified grounds for the early release of benefits and the relevant application form are available on the DHS website or by calling DHS on 1300 131 060.
DHS will assess your application and write to you with their decision. If DHS approves the early release of your benefit, please send the following documents to Virgin Money Super:
- DHS letter of approval of the early release of your benefits
- This Apply for a super payout form (completed)
- Proof of your Identity (e.g. Drivers license, passport etc). Please see below for further information on acceptable identification documents and eligible certifiers.
Departing Australia permanently
Requesting a payment as you will be departing Australia permanently.
To make a claim because you are departing Australia permanently, you need to apply to the Australian Taxation Office. The link below will take you to the relevant section on the ATO website.
Financial hardship
Requesting a payment on the grounds of financial hardship.
You may be eligible to claim your preserved benefit on the grounds of financial hardship if you are an Australian or New Zealand citizen or permanent resident and if you satisfy certain criteria. Please complete the following form.
Download: Early release of superannuation benefits on grounds of financial hardship form
Family law
Requesting a payment in accordance with Family law.
To apply for the release of funds to pay for Division 293 tax, you need to apply to the Australian Taxation Office, using the following link:
Release of Division 293 tax for high income individuals
Requesting a payment in accordance with Division 293.
The form available at the link below should be completed by the non-member spouse following the split of the superannuation benefit of a member of Virgin Super as per instructions received by the trustee of Virgin Money Super in a court order or agreement.
Download: Family Law instructions for payment of entitlement form
Release of excess contributions tax
Request a return of any excess contributions tax you may have had paid.
To apply for the release of excess contributions tax, you need to apply to the Australian Taxation Office.