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CONTACT US

Please use this form to submit your enquiry securely online. We’ll typically respond within 1-2 business days.

If your request is about an insurance claim, you can find details on the process, timings or how to get in contact with our dedicated insurance claim team in the claims guide on our website: mercersuper.com.au/claims.

For other urgent or more complex enquiries, please call us on:

- 1800 682 525

- +61 3806 0900 if calling from overseas

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Mercer Super can help you in a number of languages. To use our translation services simply ask for a translator when you call.

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To contact the Mercer Super Trust Privacy Officer, Family Law Officer or Complaints Officer, please write to the appropriate officer at the relevant address listed above.

If you have made a complaint to us and we cannot resolve it to your satisfaction then you may have the option to refer your complaint to an External Dispute Resolution body. More details can be found here.

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Important Information: By providing my email address and/or mobile phone number, you agree that the we may use your email address and/or mobile phone number to send you information concerning your super electronically (which may include a link to a website from where it can be downloaded) including annual reports, member and exit statements, notices of material changes or occurrence of significant events, member publications and (unless you have requested us not to do so) for marketing and research purposes. You understand that you can change your preferences for how you receive communications from us at any time by updating your preferences online or by calling us.